To better serve its clients by managing equipment-related information, D-R offers the Client Interface and Response System (CIRS) – an interactive tool that allows the company’s clients to voice an issue, technical query, or problem on an existing piece of equipment through the Internet.

CIRS provides clients with the opportunity to check on the status of any equipment issue. For D-R, the system allows team members around the world to access the same data and information in chronological order, allowing the company to resolve problems faster.

With CIRS, a case number is assigned whenever a query is made to Dresser-Rand. D-R assigns the case to a D-R representative who will be responsible for the resolution of that case to the satisfaction of the client. D-R employees continuously update information in the system at each step of the process until the problem is resolved.

Clients must first register in the CIRS program prior to being able to submit issues into the system. Once registered, a client may access the system at any time to submit new issues and check the status of their issues that were entered into the system.

"Ultimately, the CIRS system is all about ensuring client satisfaction."

To begin using CIRS, click button.